Accepted Payment Methods

The payment methods available for your order will be displayed during checkout.

Available options may vary depending on your location, currency, device, and the payment services currently supported through our Shopify checkout.

Depending on availability, payment options may include major credit or debit cards and supported digital payment methods.

Payment Processing

Payment is submitted securely during checkout. Your order will generally begin processing after your payment has been successfully authorized or confirmed.

In some cases, additional verification may be required by your bank, card issuer, payment provider, or the payment platform before a transaction can be completed.

An order is not considered successfully placed until the checkout process has been completed and you receive an order confirmation.

Payment Security

SHELVANEO uses Shopify’s checkout infrastructure and supported payment providers to process online transactions.

Payment information is transmitted through secure checkout systems designed to protect sensitive transaction data during payment processing.

We do not ask customers to send full credit card numbers, security codes, or other sensitive payment credentials by email, contact form, or social media.

Payment Authorization & Charges

When you place an order, your payment provider may authorize the transaction before the final charge is completed.

Depending on your bank or payment method, an authorization may temporarily appear as a pending transaction.

If an order is cancelled or a payment is not completed, a pending authorization may remain visible for a period of time before being released by your bank or payment provider.

The timing of authorization releases is controlled by the relevant financial institution and may vary.

Failed or Declined Payments

A payment may be declined for a number of reasons, including information entered incorrectly, insufficient funds, card restrictions, security checks, or limits imposed by your payment provider.

If your payment does not go through, we recommend:

• Checking that your billing information is correct
• Confirming that your card or payment method is active
• Trying another supported payment method
• Contacting your bank or payment provider for more information

For security reasons, SHELVANEO may not always receive the specific reason why a bank or payment provider declined a transaction.

Currency & Exchange Rates

Product prices and checkout currency may vary depending on your location and the settings available through our online store.

If your bank account or payment method uses a different currency from the currency charged at checkout, your bank or payment provider may perform a currency conversion.

Exchange rates and any foreign transaction or conversion fees are determined by your bank, card issuer, or payment provider.

Fraud Prevention & Verification

To protect customers and our store, certain orders may be subject to security screening or payment verification.

In some circumstances, we may contact you to confirm order details or request additional information reasonably necessary to verify a transaction.

Orders that cannot be successfully verified may be delayed, cancelled, or refunded where appropriate.

These measures are intended to reduce unauthorized transactions and protect both customers and SHELVANEO from payment fraud.

Refunds

Approved refunds are generally issued back to the original payment method used for the order.

After a refund has been issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Refund eligibility is subject to our Return & Refund Policy.

Your Payment Information

Sensitive payment information is handled through supported payment systems during checkout.

SHELVANEO does not require customers to provide full payment card details directly to our customer care team.

Information related to orders and payments may be processed as necessary to complete transactions, provide customer support, prevent fraud, comply with legal obligations, and operate our online store.

For more information about how personal information is handled, please review our Privacy Policy.

Payment Questions

If you have a question about a payment associated with an order, please contact our customer care team.

To help us assist you more quickly, include your order number and the email address used to place the order.

For your security, please do not send full card numbers, card security codes, passwords, or other sensitive payment credentials in your message.

Email: service@shelvaneo.com