Information We Collect

The personal information we collect depends on how you interact with SHELVANEO.

Information you may provide directly to us can include:

• Your name
• Email address
• Billing and shipping address
• Telephone number
• Order and purchase information
• Customer service messages and inquiries
• Return, refund, or support request information

When you use our website, certain information may also be collected automatically, including device information, browser information, IP address, general location information, website activity, referring pages, and information collected through cookies or similar technologies.

Payment information is generally processed through Shopify and supported payment providers. SHELVANEO does not require customers to send full payment card details through email or customer service messages.

How We Use Your Information

We may use personal information for purposes reasonably related to operating our store and providing our services, including:

• Processing and fulfilling orders
• Providing shipping and tracking information
• Processing returns and refunds
• Responding to customer service requests
• Managing and improving our website
• Preventing fraud and unauthorized transactions
• Maintaining security and protecting our business
• Complying with legal, tax, and regulatory obligations
• Sending service-related communications
• Sending marketing communications where permitted and where you have provided any consent required by law

Shopify & Other Service Providers

Our online store is hosted through Shopify. Shopify provides the ecommerce technology that allows us to operate our store, process orders, and provide checkout functionality.

We may also use third-party service providers to support functions such as payment processing, shipping, order fulfillment, website hosting, customer support, analytics, fraud prevention, email communications, and marketing.

These providers may process personal information where necessary to provide their services to us or to you.

Cookies & Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to operate the site and understand how visitors interact with it.

These technologies may be used for purposes such as:

• Keeping the website functioning properly
• Remembering preferences
• Supporting shopping cart and checkout functionality
• Measuring website performance
• Understanding visitor behavior
• Improving products, content, and customer experience
• Supporting advertising or marketing where applicable and permitted by law

Depending on your location, you may have options to manage certain cookies or tracking technologies through available privacy or cookie controls.

Analytics & Advertising

We may use analytics services to understand website traffic, visitor interactions, purchasing activity, and the performance of our website and marketing.

Where enabled, advertising technologies may also use cookies or similar identifiers to measure advertising performance or help deliver more relevant advertising.

The specific tools used by SHELVANEO may change over time. Where required by applicable law, certain advertising or tracking technologies may be subject to consent or privacy preference controls.

How We Share Personal Information

We may share personal information with service providers and business partners when reasonably necessary to operate the store and provide services.

This may include:

• Shopify and ecommerce service providers
• Payment processors
• Shipping carriers and fulfillment providers
• Customer support providers
• Analytics and technology providers
• Marketing service providers, where applicable
• Fraud prevention and security providers
• Government authorities or other parties where disclosure is required by applicable law or legal process

We may also disclose information where reasonably necessary to protect our legal rights, investigate fraud, enforce our terms, or protect customers and others.

Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with legal, tax, accounting, or regulatory obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Data Security

We take reasonable measures intended to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account information, devices, passwords, and other credentials.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include, where applicable:

• Requesting access to personal information
• Requesting correction of inaccurate information
• Requesting deletion of certain personal information
• Requesting a copy of certain information
• Objecting to or restricting certain processing
• Withdrawing consent where processing is based on consent
• Opting out of certain marketing communications
• Exercising certain choices related to targeted advertising, sharing, or similar activities where applicable

These rights are not absolute and may be subject to legal exceptions or verification requirements.

To submit a privacy request, please contact us using the information provided below.

Children’s Privacy

Our store is intended for a general audience and is not directed to children who are not legally able to make purchases or provide consent under applicable law.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has provided personal information improperly, please contact us so we can review the situation.

International Data Transfers

Because we use Shopify and other service providers, personal information may be processed or stored in countries other than the country where you live.

Privacy and data protection laws in those countries may differ from the laws in your jurisdiction.

Where required, appropriate mechanisms may be used to support lawful international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or technology.

When we make changes, we may update the “Last updated” date displayed at the top of this page.

We encourage you to review this policy periodically for the latest information about our privacy practices.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a privacy-related request, please contact us.

Email: service@shelvaneo.com

Please do not include passwords, full payment card numbers, card security codes, or other highly sensitive payment credentials in your message.