Terms and Conditions

Acceptance of These Terms

By visiting SHELVANEO, using our website, or purchasing products from our store, you agree to be bound by these Terms and Conditions, together with any policies referenced on our website.

If you do not agree with these terms, please do not use the website or complete a purchase.

These terms should be read together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Payment & Security information.

Eligibility to Use Our Store

By using this website, you represent that you are legally permitted to enter into transactions under the laws applicable to you, or that you are using the website with the involvement and permission of a parent or legal guardian where required.

You may not use our website or products for unlawful purposes or in a way that violates applicable laws or regulations.

Accounts & Customer Information

When placing an order or creating an account, you agree to provide information that is accurate, current, and complete.

You are responsible for maintaining the confidentiality of any account credentials and for activity conducted through your account where applicable.

Please notify us if you believe your account or customer information has been used without authorization.

Products, Descriptions & Availability

We make reasonable efforts to present product descriptions, images, dimensions, colors, and other information as accurately as possible.

However, product appearance may vary slightly due to screen settings, photography, manufacturing variation, materials, or lighting.

Product availability may change without notice. We reserve the right to discontinue, modify, or limit quantities of products where reasonably necessary.

We do not guarantee that every product shown on the website will remain available at all times.

Pricing & Payment

Prices displayed on the website may change from time to time. The price applicable to an order is generally the price shown during checkout at the time the order is submitted.

Taxes, shipping fees, duties, and other charges may apply depending on your order and destination and may be shown during checkout or assessed where permitted by applicable law.

Payment methods available for your order will be displayed at checkout. Orders may be subject to payment authorization or security verification.

If a pricing, product, or technical error is discovered, we may contact you before fulfillment to resolve the issue or cancel and refund the affected order where appropriate.

Orders & Order Acceptance

Submitting an order does not necessarily mean that the order has been finally accepted or fulfilled.

We may review orders for payment verification, inventory availability, delivery limitations, suspected fraud, pricing errors, or other legitimate operational reasons.

We reserve the right, where permitted, to refuse or cancel an order before fulfillment.

If an order is cancelled after payment has been successfully captured, an appropriate refund will generally be issued to the original payment method.

Shipping & Delivery

Shipping options, estimated delivery times, and available destinations may vary based on the order and delivery location.

Delivery estimates are not guarantees and may be affected by carrier delays, customs processing, weather, address issues, public holidays, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate and complete shipping information.

Please review our Shipping Policy for additional information regarding processing, tracking, delivery, delays, and international shipments.

Returns, Refunds & Cancellations

Return and refund eligibility is governed by our Return & Refund Policy.

We encourage customers to contact us before returning any item so that the appropriate return instructions can be provided.

Cancellation requests should be submitted as soon as possible after an order is placed. We cannot guarantee cancellation once fulfillment or shipment has begun.

Prohibited Uses

You may not use the website or its content in a way that is unlawful, fraudulent, harmful, or disruptive.

Prohibited activities may include:

Using the website for unlawful or fraudulent purposes
Attempting to interfere with website security or functionality
Introducing malicious code, malware, or harmful software
Attempting unauthorized access to systems, accounts, or data
Using automated tools to abuse or overload the website
Misrepresenting your identity or payment information
Using website content in violation of intellectual property rights

We may restrict access to the website where we reasonably believe these terms have been violated.

Intellectual Property

Unless otherwise stated, content on the SHELVANEO website, including branding, text, product descriptions, graphics, page design, logos, and original visual content, is owned by or licensed to SHELVANEO.

Website content may not be copied, reproduced, distributed, modified, republished, or commercially exploited without appropriate authorization, except where permitted by law.

Third-party trademarks, names, or materials remain the property of their respective owners.

Third-Party Services & Links

Our store may rely on or provide access to third-party services, including Shopify, payment providers, shipping carriers, analytics tools, or external websites.

Third-party websites and services are governed by their own terms, privacy practices, and policies.

To the extent permitted by law, SHELVANEO is not responsible for the content, availability, or independent practices of third-party websites or services that we do not control.

Website & Product Disclaimer

We aim to keep our website accurate, available, and useful, but we do not guarantee that the website will always operate without interruption, delay, or technical error.

Product information is provided for general shopping purposes. Customers are responsible for reviewing product dimensions, intended use, care guidance, and suitability for their own needs before purchase.

Nothing in these terms excludes any warranty, guarantee, or consumer right that cannot legally be excluded under applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, SHELVANEO will not be liable for indirect, incidental, special, consequential, or similar losses arising solely from use of the website or products where such liability may lawfully be limited.

Nothing in these Terms and Conditions is intended to limit liability that cannot legally be limited or excluded.

Consumer protections and mandatory legal rights applicable in your jurisdiction remain unaffected.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful use of the website, material violation of these terms, or infringement of another party’s rights.

This section does not apply where liability cannot legally be imposed on a consumer under applicable law.

Governing Law

These Terms and Conditions are governed by the laws applicable to SHELVANEO and the operation of the store, subject to any mandatory consumer protection rights that apply in the customer’s jurisdiction.

Nothing in these terms is intended to remove rights or remedies that cannot lawfully be waived.

If you have a registered business entity, operating jurisdiction, or specific governing-law clause, this section should be updated to match your actual business details.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, business practices, website functionality, or legal requirements.

Updated terms may be posted on this page with a revised “Last updated” date.

Your continued use of the website after updated terms become effective may constitute acceptance of those terms where permitted by law.